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Terms & Conditions

Draft for legal review. Josh & John Designs. Effective date: 30 September 2026

1. About these terms

These terms apply to your use of joshandjohndesigns.com and to any quotation, order or purchase you make from Josh & John Designs ("Josh & John Designs", "we", "us"), K.B.S Building, Suite 207, 2nd Floor, Mahesak, Si Lom, Bang Rak, Bangkok 10500, Thailand. By using the website or placing an order, you agree to them. Please also read our Privacy Policy.

2. Our products

We offer loose lab-grown diamonds (white, fancy-shape and fancy-colored), ready-made jewelry, and custom-designed jewelry.

Lab-grown diamonds. All diamonds we sell are grown in a laboratory. They have the same chemical, physical and optical properties as mined diamonds, but they are not natural diamonds, and we always describe them as lab-grown.

Certification. Our diamonds are accompanied by a grading report from IGI (International Gemological Institute) or GGL (Global Gemmological Laboratories). The report is issued by the laboratory, not by us, and its grading is the laboratory's opinion.

Photos, videos and colour. Images and videos on the website are for illustration. Colour, brightness and size may look different on your screen. The certificate and the stone details we confirm to you in writing are what apply to your purchase.

3. How we sell: inquiries and quotations

The website does not have online checkout and does not show prices. To buy, you send us an inquiry through the website or by LINE, WhatsApp, Instagram, Facebook or email. We aim to reply within 30 minutes during business hours [confirm hours]. A quotation sets out the product, price in Thai baht, payment terms and how long the quotation is valid (validity period, e.g. 7 days).

A contract is formed only when we confirm your order in writing and receive any payment or deposit due. Availability of stones and jewelry is not guaranteed until then.

4. Prices and payment

Prices are quoted individually in Thai baht (VAT is included). We will tell you the accepted payment methods when we send the quotation (bank transfer or PromptPay). For custom orders and certain items, we may require a deposit (50% of the quoted price).

5. Custom orders

For custom jewelry, we agree the stone, design and budget with you, and our in-house jewelers then make the piece. A custom order normally takes about 4 to 6 weeks from the time you first contact us for delivery. This is an estimate and not a guarantee, and it can change with the complexity of the design and the availability of stones. We will show you the finished piece for your approval before delivery.

Because custom pieces are made to your specification, (custom orders cannot be cancelled or refunded once production has started, other than for defects).

6. Delivery

We deliver within Thailand only for now. Delivery costs are paid by the customer, and we can ship through Thailand Post, FedEx or another courier available in Thailand. We will tell you the delivery cost before you pay. Shipments are insured for full value, and risk passes to you on delivery. Please check the package on delivery and tell us promptly if it looks damaged.

7. Returns and exchanges

[To be supplied: state whether returns or exchanges are accepted, within how many days, in what condition, who pays return shipping, and the exceptions for custom pieces and resized or engraved items.]

Nothing in these terms limits any right you have under Thai consumer protection law.

8. Free maintenance

We provide free maintenance of jewelry bought from us for up to six months from the date of purchase. This covers cleaning, polishing and tightening of prongs. It does not cover damage caused by accident, misuse or alteration by others, and it does not cover loss. If a diamond is lost, we do not replace it. After six months, maintenance is available at our standard rates.

9. Trade customers

If you are a jeweler, wholesaler or other business buyer, we may offer separate trade terms in your quotation.

10. Using the website

You may use the website for lawful purposes only. You must not copy our text, photos, videos, logo or designs, or use them commercially, without our written permission. All content on the website belongs to us or our licensors.

The website links to other services, such as LINE, WhatsApp, Instagram, Facebook and laboratory report-verification pages. We do not control them and are not responsible for their content.

12. Our responsibility

We take care to keep the website accurate and available, but we do not promise that it will always be error-free or uninterrupted. To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of the website. Our liability for any product is limited to the price you paid for it, except where the law does not allow this limit, including for death or personal injury caused by our negligence or for fraud.

13. Changes

We may update these terms from time to time. The version on the website when you place an order is the one that applies to that order.

14. Governing law

These terms are governed by the laws of Thailand. Any dispute will be dealt with by the courts of Thailand.

15. Contact us

Josh & John Designs, K.B.S Building, Suite 207, 2nd Floor, Mahesak, Si Lom, Bang Rak, Bangkok 10500 Email: joshandjohndesigns7@gmail.com WhatsApp: +66 81 019 1416